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IRIS 2010-5:1/33

Romania

New Rules on Consumer Information Adopted by ANPC

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Mariana Stoican

Journalist, Bucharest

Public Order No. 72/2010 issued by the Head of the Autoritatea Naţională pentru Protecţia Consumatorilor (National Consumer Protection Authority - ANPC) and published on 15 March 2010 in the Monitorul Oficial al României (Romanian Official Gazette) contains a number of measures aimed at improving consumer information. The new rules came into force 30 days after their publication.

The new provisions include a rule that administrators of websites on which goods are offered, online orders are taken and/or advertising is accepted for certain products and/or services - such as e-commerce articles, tourist services or airline tickets - are obliged to insert a direct link from their home page (first page) to the ANPC’s website (www.anpc.gov.ro) together with the text PROTECTIA CONSUMATORILOR - ANPC (Consumer Protection - ANPC). The provision of telephone numbers (whether free or not) for contacting the consumer advice agencies is not a substitute for the obligation to provide the required link.

According to Hotărârea de Guvern nr. 284/2009 privind organizarea şi funcţionarea Autorităţii Naţionale pentru Protecţia Consumatorilor (Government Decision No. 284/2009 on the organisation and operation of the Consumer Protection Authority), the ANPC is a specialist central government body with legal personality (section 1(1)).

The Consumer Protection Authority co-ordinates and carries out the government’s consumer protection strategy and policy, takes preventive action and combats practices that may have a harmful effect on the lives, health and economic interests of consumers (section 2(1)).

References
Autoritatea Naţională pentru Protecţia Consumatorilor, 72/2010, Monitorul Oficial al României, 15 March 2010
  Public Order No. 72/2010 issued by the Head of the National Consumer Protection Authority (ANPC) and published on 15 March 2010 in the Romanian Official Gazette      
ANPC modifica reglementarile privind informarea consumatorilor RO
 http://merlin.obs.coe.int/redirect.php?id=12426
 
  ANPC press release of 15 March 2010      
Hotărârea de Guvern nr. 284/2009 privind organizarea şi funcţionarea Autorităţii Naţionale pentru Protecţia Consumatorilor RO
 http://merlin.obs.coe.int/redirect.php?id=12412
 
  Government Decision No. 284/2009 on the organisation and operation of the Consumer Protection Authority